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New Support-Center Tool Detects Emotion In Voice Of Disgruntled Callers (TechWeb)

Thread starter Sikh News Reporter
Start date Mar 26, 2005
Replies 0
Reads 1K
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callers detects disgruntled emotion supportcenter techweb tool voice

Sikh News Reporter

SPNer

Supporter

Mar 26, 2005

TechWeb - Software automatically alerts supervisors when customers voice frustration about company's goods and services.

http://us.rd.yahoo.com/dailynews/rss/tech/*http://news.yahoo.com/news?tmpl=story&u=/cmp/20050326/tc_cmp/159906176

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